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FAQ

What are the factors to consider before buying a TV?

There are several factors to consider before buying a TV, including-

  • Size: The size of the TV should be appropriate for the room in which it will be placed. 
  • Display technology: There are different types of display technologies, including LED, FHD, OLED, QLED, and plasma. 
  • Resolution: The TV’s resolution is the number of pixels that make up the image on the screen. 
  • Smart features: Many TVs come with smart features, such as built-in Wi-Fi, streaming services, and voice control. 
  • Audio quality: While video quality is important, audio quality is just as crucial. Consider the TV’s sound quality and whether you need a soundbar or external speakers.
  • Price: TVs can range from affordable to high-end. Set a budget before shopping.
  • Brand and customer support: Look for a reputable brand and read reviews from other customers. Also, consider the warranty and customer support offered by the manufacturer.
A:- The best viewing angle for a TV depends on various factors, such as the size of the TV, the distance between the viewer and the TV, and the type of content being watched. However, a viewing angle of around 30 degrees is generally ideal for most TVs.
A 4K TV is a type of high-definition television that has a resolution of 3840 x 2160 pixels, which is four times the resolution of 1080p Full HD. This means that a 4K TV can display more than 8 million pixels on the screen, resulting in sharper and more detailed images.

There are several benefits of having a 4K television:

  • Higher resolution: The primary benefit of a 4K TV is the higher resolution. 
  • Improved picture quality: A higher resolution is not the only factor that affects picture quality
  • Larger screen sizes: With a higher resolution, 4K TVs are ideal for larger screen sizes. 
  • Future-proof: 4K TVs are becoming more and more popular, and many content providers are starting to offer 4K content. 
  • Compatibility: Many 4K TVs also come with smart features
Yes, smart TVs can be used as computer monitors. To use your smart TV as a computer monitor, you’ll need to connect your computer to your TV using an HDMI cable or a VGA cable.
The main difference between a smart TV and a non-smart TV is that a smart TV has built-in internet connectivity and the ability to access online content, while a non-smart TV does not.

Android TV and webOS TV are two different operating systems used in smart TVs. The main differences between these two are:

  • User Interface
  • App Availability
  • Voice Control
  • Compatibility
  • Performance

Android TV and Google TV are both operating systems developed by Google for smart TVs. However, there are some key differences between the two:

  • User Interface: Android TV has a more traditional, app-centric interface, while Google TV has a more content-focused interface. Google TV’s interface includes personalized recommendations and content suggestions based on your viewing history.
  • Integration with Google Assistant: Both Android TV and Google TV have built-in support for Google Assistant. However, Google TV has more advanced voice search capabilities and allows you to use Google Assistant to control your smart home devices.
  • Compatibility: Android TV is compatible with a wide range of devices, including smartphones, tablets, and gaming consoles. Google TV is currently only available on select smart TVs and the Chromecast with Google TV.
  • App Availability: Both Android TV and Google TV have access to popular streaming services like Netflix, Amazon Prime Video, and Hulu. However, Google TV has a more unified app store that includes both Android TV apps and apps developed specifically for Google TV.
  • Pricing: Android TV is available as a free, open-source operating system, while Google TV is only available on select devices that may have an additional cost.

LED and QLED are two different types of television display technologies. Here are the key differences:

  • LED TV: An LED TV uses a backlight to illuminate an LCD (liquid crystal display) panel. The LEDs (light-emitting diodes) can be arranged either behind the panel or around the edges. These TVs can be very thin and are generally more affordable than other types of TVs. 
  • QLED TV: QLED stands for “quantum dot LED.” These TVs use a backlight, but the light passes through a layer of quantum dots before it reaches the LCD panel. This can result in a wider colour gamut and more accurate colours than LED TVs.
MEMC stands for Motion Estimation and Motion Compensation. It is a video processing technology that is used to enhance the motion clarity of a TV or display.
Dolby Vision: Dolby Vision is a high-dynamic range (HDR) technology that enhances the colour, contrast, and brightness of a video. Dolby Vision is supported by a growing number of streaming services, Blu-ray discs, and TVs.
Dolby Atmos: Dolby Atmos is an object-based audio technology that creates a three-dimensional sound field.
QLED (Quantum Dot LED) TVs use a different type of technology than OLED (Organic Light Emitting Diode) TVs, which are more prone to burn-in. QLED TVs use a backlight to illuminate the quantum dots, which then produce the colours, so they do not suffer from the same burn-in issues as OLED TVs.

4K, QLED, and OLED are all different aspects of a TV’s technology and cannot be directly compared. Here is a brief explanation of each technology and its benefits:

  • 4K: 4K refers to the resolution of a TV, meaning that the screen has a resolution of 3840 x 2160 pixels, which is four times the resolution of a standard 1080p HD TV. 
  • QLED: QLED (Quantum Dot LED) is a type of display technology that uses a backlight to illuminate quantum dots, which then produce the colours on the screen. 
  • OLED: OLED (Organic Light Emitting Diode) is another type of display technology that uses organic compounds to produce light. OLED TVs are known for their deep blacks and high contrast ratios, which make them great for watching movies with dark scenes.
Dead / No Power ON / Stand By Not Realsing
Step 1 Insert the Power Cord/ Cable Properly to the Plug Point
Step 2 Check Any Damage / Burnt in the Power cable / Cord
Step 3 Check the RED LED Indcator Glowing Near Acer Logo
Step 4 Insert the Power Cord/ cable Properly to the Another Plug Point
Step 5 Click Power Key In the Bottom To Switch ON the TV
Step 1 Replace New Battery & Check with TV ON Condition
Step 2 Switch OFF the TV Check all Key’s in Mobile camera (IR LED Should Glow)
Step 1 Connect the Network/ Internet to TV  & Update New Software
Step 2 Replace New Battery & Check with TV ON Condition
Step 3 Switch OFF the TV Check MIC Key’s in Mobile camera (IR LED Should Glow)
Step 4 Check Remote Paired to the TV if Not Pair Remote Properly
Step 5 Login with Google Account & Check Wi-fi Speed in TV (WIFI Speed Should be More than 5Mbps)
Step 6 Hold Mic Key Speak Loudly & Clearly Then Release Mic Key
Step 7 Check with Different Network & Check with You-tube App MIC
Step 1 Goto Settings Check Wifi Should Option Should be ON
Step 2 Check With Mobile HOT SPOT & Check Wifi List Visible or Not
Step 3 Goto Settings –> System –> About –> Status –> Check IP Address/ BT Address (Sould not be Unavailable)
Step 1 Connect the Network/ Internet to TV
Step 2 Cilck Home Button in Remote Goto Apps Option Select TV Manager –> Select Network Speed Test
Step 3 Click Youtube Key In Remote (Hot Key) Play Any Content –> Use Navigation UP Key –> Select Settings Option –> Select Start for Nerds Option –> Check Wifi Speed & Again Click on Same Option To Eixt
Step 1 Connect the Network/ Internet to TV
Step 2 Cilck Home Button in Remote Goto Apps Option  Select System Upgrade –> Select Online Option for Update
Step 1 Goto Settings –> System–> About –> Factory Reset
Step 1 Cilck Home Button in Remote Goto Apps Option Select TV Manager –> Check the Storage
Step 1 Hold Home & OK Key / Button same time for Paring
Step 2 Goto Settings –> Use Navigation Down Key -> Select Accessory –> Select Remote Model & Pair
Step 1 Hold Home & Back Key / Button same time for Paring
Step 2 Goto Settings –> Use Navigation Down Key -> Select Accessory –> Select Remote Model & Pair
Step 1 Goto Settings –> Use Navigation Down Key -> Select Remote & Accessory –> Select Remote Model & UnPair
Step 1 Connect the Network/ Internet to TV & Update New Software
Step 2 Goto Settings –> Use Navigation Down Key -> Select Accessory –> Check BT Devices List Visible in TV Select & Pair the BT Devices
Step 3 Cilck Home Button in Remote Goto Apps Option Select BT/Audio Connect –> Select the Options TV to Sound System or Mobile To TV & Pair the Devices
Step 4 Check with Other Bluetooth Devices / Neck Band / Earpods
Step 1 Connect the Network/ Internet to TV & Update New Software
Step 2 Goto Settings –> Select Display & Sound Option–> Select Sound out / Audio out –> Select TV Speaker
Step 3 Increase the Volume Above 15 Range Check Audio Earable
Step 4 Goto Settings –> Select Display & Sound Option–> Select Sound Option–> Select Advanced Option–> Select Speaker Balance –> Make it Zero
Step 5 Goto Apps Select Youtube –> Play Left & Right Speaker Test Content –> Increase the Volume Above 15 Range Check Audio Earable
Step 1 Click Input/ Source Key in Remote Select Connected Input
Step 2 Connect the Network/ Internet to TV & Update New Software
Step 3 Refix the Cable of TV Side & Setopx Side
Step 4 Change New Cable & Check
Step 1 Connect the Network/ Internet to TV & Update New Software
Step 2 If Setop box Connected Change Channels & Check Also Replace New Cable & Check
Step 3 Goto Apps Select Youtube –> Play 4K Content –> Check Display / Colour Clear Visible
Step 4 Goto Apps Select Youtube –> Select RGB Pattern –> Check Display / Colour Clear Visible
Step 1 If Setop box Connected Change Channels & Check
Step 2 Goto Apps Select Youtube –> Play 4K Content –> Check Display
Step 3 Goto Apps Select Youtube –> Select RGB Pattern –> Check Display
Step 1 If Setop box Connected Change Channels & Check
Step 2 Goto Apps Select Youtube –> Play RGB Pattern–> Check Display
Step 3 Switch OFF The TV & Turn ON Mobile Flash Zoom the Mobile Camera to Defect Area –> Check Dot Visible *****

***** IF Dot Visible in TV OFF Condition Its Considered as External Defect Not Product issue

Step 1 If Setop box Connected Change Channels & Check Audio Earable or Not
Step 2 Press Home Key In Remote & Check Display is Visible
Step 3 Switch OFF & ON the TV Touch the Dsiplay Check Any Backlight is Visible in the TV
Step 1 If Setop box Connected Change Channels & Check Audio Earable or Not
Step 2 Press Home Key In Remote & Check Display is Visible
Step 3 Switch OFF The TV & Switch ON the TV –> Turn ON Mobile Flash Zoom the Mobile Camera –> Check Any Picture is Visible or NOT
Step 1 Connect the Network/ Internet to TV & Update New Software
Step 2 Check With Mobile HOT SPOT & Check Apps Working or Not
Step 3 Do the Factory Reset in TV Settings*****
Step 4 Goto Apps Select Other Apps –> Play Content –> Check Display

***** Inform Customer all user Settings & Apps will be Erased After Reset Take Confirmation & DO Reset

Step 1 Check for any physical damage or burns in the power cable
Step 2 Insert the power cable properly into the plug point, try using different plug points
Step 3 Check if the red LED indicator is glowing or not
Step 4 Click power key in the bottom of the TV or use the remote to switch on the TV
Step 1 Replace the battery with new one and check if the remote works when TV is switched on
Step 2 Switch off the TV –> Press any key on remote –> Check if IR LED at top of the remote is glowing when viewed through your mobile camera
Alternatively, you can use your mobile as TV remote
Step 1 Download Google TV App on mobile
Step 2 Ensure your TV and mobile are connected to the same Wi-Fi network
Step 3 Operate your TV using the Google TV App on mobile
Step 1 Connect your TV to internet and update the software
Step 2 Replace the battery with new one and check if the remote works when TV is switched on
Step 3 Switch off the TV –> Press any key on the remote –> Check if IR LED at top of the remote is glowing when viewed through your mobile camera
Step 4 Check if the remote is paired with the TV. If not, follow the instructions in user manual to pair
Step 5 Create Google Account, login with Google Account and check Wi-Fi speed in TV (Wi-Fi speed should be more than 5Mbps)
Step 6 Hold Mic Key to speak loudly and clearly, then release Mic Key to ensure voice command is registered by the TV
Step 7 Check with different internet networks and check Mic with YouTube App
Step 1 Go to settings and ensure the Wi-Fi is switched on
Step 2 Verify if the Wi-Fi list is available by checking with your mobile hotspot
Step 3 Go to Settings –> System–> About –> Status –> Check IP Address and Bluetooth Address (Bluetooth should be available)
Step 1 Connect your TV to internet
Step 2 Click Home Button on remote –> Go to Apps –> Select TV Manager –> Select Network Speed Test
Step 3 Click YouTube Key in remote (Hot Key) –> Play any Content –> Use Navigation Up Key –> Select Settings –> Select Stats for Nerds –> Check Wi-Fi Speed –> Click again on the same to exit
Step 1 Connect your TV to internet
Step 2 Click Home Button on remote –> Go to Apps –> Select System Upgrade –> Select Online for Update
Step Go to Settings –> System–> About –> Factory Reset
Step Click Home Button in remote –> Go to Apps –> Select TV Manager –> Check the Storage
Step 1 Hold Home and OK Button at same time for pairing
Step 2 Go to Settings –> Use Navigation Down Key –> Select Accessory –> Select Remote Model and Pair
Step 1 Hold Home and Back Button at same time for pairing
Step 2 Go to Settings –> Use Navigation Down Key –> Select Accessory –> Select Remote Model and Pair
Step Go to Settings –> Use Navigation Down Key –> Select Remote and Accessory –> Select Remote Model and Unpair
Step 1 Connect your TV to internet and update the software
Step 2 Go to Settings –> Use Navigation Down Key –> Select Accessory –> Check visible Bluetooth Devices in TV –> Select and pair with Bluetooth Devices
Step 3 Click Home Button in remote –> Go to Apps –> Select Bluetooth/Audio Connect –> Select the options: TV to Bluetooth Speaker or SmartPhone to TV and pair the devices
Step 4 Check with other Bluetooth Devices
Step 1 Connect your TV to internet and update the software
Step 2 Go to Settings –> Select Display and Sound –> Select Sound Out/Audio Out –> Select TV Speaker
Step 3 Increase the volume to above 15 to check if the audio is audible
Step 4 Go to Settings –> Select Display and Sound –> Select Sound –> Select Advanced –> Select Speaker Balance –> Make it Zero
Step 5 Go to Apps –> Select any channel like YouTube –> Play left and right speaker test content –> Increase the volume to above 15 to check if the audio is audible
Step 1Click Input/Source Key in remote –> Select Connected Input
Step 2Connect your TV to internet and update the software
Step 3Refix/Replace the cable of TV side and set-top box side
Step 4Change the cable and check
Step 1Connect your TV to internet and update the software
Step 2If set-top box is connected, change channels and check. Also replace the cable and check
Step 3Go to Apps –> Select any channel like YouTube –> Play 4K Content –> Check display/colour is visible clearly
Step 4Go to Apps –> Select any channel like YouTube –> Select RGB Pattern –> Check display/colour is visible clearly
Step 1If set-top box is connected, change channels and check
Step 2Go to Apps –> Select any channel like YouTube –> Play 4K Content –> Check Display
Step 3Go to Apps –> Select any channel like YouTube –> Select RGB Pattern –> Check Display
Step 1If set-top box is connected, change channels and check
Step 2Go to Apps –> Select any channel like YouTube –> Play RGB Pattern–> Check Display
Step 3Switch off the TV and turn on mobile flash –> Zoom the mobile camera to defect Area –> Check if Dot is visible*****

***** If dot is visible in TV off Condition, it is considered as an External Defect not product issue

Step 1 If set-top box is connected, change channels and check if the audio is audible
Step 2 Press the Home Key in remote and check if the display is visible
Step 3 Restart the TV –> Touch the Display –> Check if any Backlight is visible in the TV
Step 1 If set-top box is connected, change channels and check if the audio is audible
Step 2 Press the Home Key in remote and check if the home screen is visible
Step 3 Restart the TV –> Turn on the Mobile Camera –> Check if any Picture is visible
Step 1 Connect your TV to internet and update the software
Step 2 Check with mobile hotspot and check if Apps are working or not
Step 3 Do the Factory Reset in TV Settings*****
Step 4 Go to Apps –> Select Other Apps –> Play Content –> Check Display
***** All User Settings and Apps will be erased after doing factory reset, therefore take data backup if required
** Never place the TV underneath the Air Conditioner
If troubleshooting doesn’t resolve the issue, please contact our service team for assistance

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The Acer trademarks are licensed to Indkal Technologies Private Limited by Acer Incorporated.

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