Buy Now
Menu
| Step 1 | Check for any physical damage or burns in the power cable |
| Step 2 | Insert the power cable properly into the plug point, try using different plug points |
| Step 3 | Check if the red LED indicator is glowing or not |
| Step 4 | Click power key in the bottom of the TV or use the remote to switch on the TV |
| Step 1 | Replace the battery with new one and check if the remote works when TV is switched on |
| Step 2 | Switch off the TV –> Press any key on remote –> Check if IR LED at top of the remote is glowing when viewed through your mobile camera |
| Step 1 | Download Google TV App on mobile |
| Step 2 | Ensure your TV and mobile are connected to the same Wi-Fi network |
| Step 3 | Operate your TV using the Google TV App on mobile |
| Step 1 | Connect your TV to internet and update the software |
| Step 2 | Replace the battery with new one and check if the remote works when TV is switched on |
| Step 3 | Switch off the TV –> Press any key on the remote –> Check if IR LED at top of the remote is glowing when viewed through your mobile camera |
| Step 4 | Check if the remote is paired with the TV. If not, follow the instructions in user manual to pair |
| Step 5 | Create Google Account, login with Google Account and check Wi-Fi speed in TV (Wi-Fi speed should be more than 5Mbps) |
| Step 6 | Hold Mic Key to speak loudly and clearly, then release Mic Key to ensure voice command is registered by the TV |
| Step 7 | Check with different internet networks and check Mic with YouTube App |
| Step 1 | Go to settings and ensure the Wi-Fi is switched on |
| Step 2 | Verify if the Wi-Fi list is available by checking with your mobile hotspot |
| Step 3 | Go to Settings –> System–> About –> Status –> Check IP Address and Bluetooth Address (Bluetooth should be available) |
| Step 1 | Connect your TV to internet |
| Step 2 | Click Home Button on remote –> Go to Apps –> Select TV Manager –> Select Network Speed Test |
| Step 3 | Click YouTube Key in remote (Hot Key) –> Play any Content –> Use Navigation Up Key –> Select Settings –> Select Stats for Nerds –> Check Wi-Fi Speed –> Click again on the same to exit |
| Step 1 | Connect your TV to internet |
| Step 2 | Click Home Button on remote –> Go to Apps –> Select System Upgrade –> Select Online for Update |
| Step | Go to Settings –> System–> About –> Factory Reset |
| Step | Click Home Button in remote –> Go to Apps –> Select TV Manager –> Check the Storage |
| Step 1 | Hold Home and OK Button at same time for pairing |
| Step 2 | Go to Settings –> Use Navigation Down Key –> Select Accessory –> Select Remote Model and Pair |
| Step 1 | Hold Home and Back Button at same time for pairing |
| Step 2 | Go to Settings –> Use Navigation Down Key –> Select Accessory –> Select Remote Model and Pair |
| Step | Go to Settings –> Use Navigation Down Key –> Select Remote and Accessory –> Select Remote Model and Unpair |
| Step 1 | Connect your TV to internet and update the software |
| Step 2 | Go to Settings –> Use Navigation Down Key –> Select Accessory –> Check visible Bluetooth Devices in TV –> Select and pair with Bluetooth Devices |
| Step 3 | Click Home Button in remote –> Go to Apps –> Select Bluetooth/Audio Connect –> Select the options: TV to Bluetooth Speaker or SmartPhone to TV and pair the devices |
| Step 4 | Check with other Bluetooth Devices |
| Step 1 | Connect your TV to internet and update the software |
| Step 2 | Go to Settings –> Select Display and Sound –> Select Sound Out/Audio Out –> Select TV Speaker |
| Step 3 | Increase the volume to above 15 to check if the audio is audible |
| Step 4 | Go to Settings –> Select Display and Sound –> Select Sound –> Select Advanced –> Select Speaker Balance –> Make it Zero |
| Step 5 | Go to Apps –> Select any channel like YouTube –> Play left and right speaker test content –> Increase the volume to above 15 to check if the audio is audible |
| Step 1 | Click Input/Source Key in remote –> Select Connected Input |
| Step 2 | Connect your TV to internet and update the software |
| Step 3 | Refix/Replace the cable of TV side and set-top box side |
| Step 4 | Change the cable and check |
| Step 1 | Connect your TV to internet and update the software |
| Step 2 | If set-top box is connected, change channels and check. Also replace the cable and check |
| Step 3 | Go to Apps –> Select any channel like YouTube –> Play 4K Content –> Check display/colour is visible clearly |
| Step 4 | Go to Apps –> Select any channel like YouTube –> Select RGB Pattern –> Check display/colour is visible clearly |
| Step 1 | If set-top box is connected, change channels and check |
| Step 2 | Go to Apps –> Select any channel like YouTube –> Play 4K Content –> Check Display |
| Step 3 | Go to Apps –> Select any channel like YouTube –> Select RGB Pattern –> Check Display |
| Step 1 | If set-top box is connected, change channels and check |
| Step 2 | Go to Apps –> Select any channel like YouTube –> Play RGB Pattern–> Check Display |
| Step 3 | Switch off the TV and turn on mobile flash –> Zoom the mobile camera to defect Area –> Check if Dot is visible***** |
***** If dot is visible in TV off Condition, it is considered as an External Defect not product issue
| Step 1 | If set-top box is connected, change channels and check if the audio is audible |
| Step 2 | Press the Home Key in remote and check if the display is visible |
| Step 3 | Restart the TV –> Touch the Display –> Check if any Backlight is visible in the TV |
| Step 1 | If set-top box is connected, change channels and check if the audio is audible |
| Step 2 | Press the Home Key in remote and check if the home screen is visible |
| Step 3 | Restart the TV –> Turn on the Mobile Camera –> Check if any Picture is visible |
| Step 1 | Connect your TV to internet and update the software |
| Step 2 | Check with mobile hotspot and check if Apps are working or not |
| Step 3 | Do the Factory Reset in TV Settings***** |
| Step 4 | Go to Apps –> Select Other Apps –> Play Content –> Check Display |
Copyright ©️ 2024 Indkal Technologies Private Limited – All Rights Reserved.
The Acer trademarks are licensed to Indkal Technologies Private Limited by Acer Incorporated.